• The organiser undertakes to provide a highly professional service for the client’s journeys. The organiser’s employees must meet the requirements established for international transport.
• The technical equipment (audio system, air conditioning, etc.) of the coach must be in working order and usable by the passengers during the entire journey.
• The organiser shall cover all costs related to the performance of the transport service and pay all road and other taxes payable throughout the journey (except ferrying costs and the driver’s/drivers’ accommodation costs), unless the parties have agreed otherwise.
• The organiser must carry out the journey at the time agreed upon in the order and in accordance with the timetable and travel plan.
• The organiser must submit the coach drivers’ passports to the client in due time for applying for any necessary visas, unless the parties have agreed otherwise.
• The organiser must pay any fines payable for non-compliance with traffic regulations, technical standards applicable to the coach, etc., except for violations of the driver’s working time rules at the fault and will of the client.
• In the event of a mechanical breakdown of the coach, the organiser must make every effort to eliminate the breakdown and continue the journey at minimum cost and loss of time in the appropriate place and manner. If a replacement coach is provided, the quality of the service provided to the passengers by the organiser must not decline, and the technical facilities and level of comfort of the coach must not be lower. Costs related to the replacement of the coach shall be covered by the organiser.

The organiser shall only use their own phones, unless it has been agreed otherwise in writing beforehand.

• The client must use the coach for the purposes and within the period agreed upon.
• When ordering the transport service, the client must consider the size of the luggage compartment and the number of seats available in the coach.
• The client must maintain cleanliness and order in the coach. The client may request the coach driver for an inspection of the interior of the coach immediately before the boarding of the passengers, in which case the coach driver shall record any defects in the interior in writing.
• The client must accept the requirements established for international passenger transport with regard to working time and rest time (AETR agreement, Regulation No. 561/2006, and other regulatory guidelines).
• If necessary, the client must ensure sleeping accommodation for the coach drivers, unless it has been agreed otherwise.
• The client must provide any necessary visas for the coach drivers, unless it has been agreed otherwise.
• If necessary, the client must ensure the availability of parking facilities at the places of sleeping accommodation, unless it has been agreed otherwise.

The client has the right to cancel or change orders they have submitted, notifying the carrier in writing 4 (four) calendar days in advance in the case of domestic transport and 6 (six) calendar days in advance in the case of international transport, from the day following the date of the provision of the service.

If the client fails to comply with the deadlines specified in clause 1 of this section, the carrier has the right to claim damages from the client as follows:

Domestic transport

• 25% of the fixed cost of the order excluding VAT, if the order is cancelled on the third day before the scheduled provision of the transport service.
• 50% of the fixed cost of the order excluding VAT, if the order is cancelled on the second day before the scheduled provision of the transport service.
• 100% of the fixed cost of the order excluding VAT, if the order is cancelled 1 (one) day before or on the day of the scheduled provision of the transport service.

International transport

• 25% of the fixed cost of the order excluding VAT, if the order is cancelled on the fifth or fourth day before the scheduled provision of the transport service.
• 50% of the fixed cost of the order excluding VAT, if the order is cancelled on the third or second day before the scheduled provision of the transport service.
• 100% of the fixed cost of the order excluding VAT, if the order is cancelled 1 (one) day before or on the day of the scheduled provision of the transport service.

The service fees include access to the coach, the coach driver’s costs (including national taxes), and fuel costs (including excise duty).

The agreed price shall not include (unless otherwise agreed) the driver’s accommodation costs, ferry and ship transport costs, road and bridge taxes, parking fees, etc.

The organiser has the right to increase the prices of orders agreed beforehand, notifying the client at least 10 (ten) days before the start of the provision of the service, if:

• taxes, state fees, service fees, and other costs directly related to the service increase, significantly affecting the price of the service;
• the price of the fuel used increases;
• exchange rates change.

The passenger transport price is defined and fixed in writing with the signing of this contract in accordance with the negotiations of the parties and the agreed rates.

Generally, the client is required to pay 100% of the price in advance, before the fulfilment of the order, in accordance with the sales invoice submitted by the organiser, but other agreements are also possible.

Final settlement shall be carried out within 5 (five) business days from the end of the journey on the basis of the actual mileage and journey time. If the final price is greater, the organiser shall submit an additional invoice, which the client must pay or contest within 5 (five) business days.

If the organiser’s coach is late to the starting point of the journey by more than 60 minutes, the client shall have the right to refuse the carrier’s services and claim compensation for damage suffered within 15 (fifteen) business days in full (including 100% compensation by the carrier for all bookings and other expenses related to organising the journey).

If the organiser fails to fulfil their obligations immediately, leading to reasoned and acceptable complaints from the customers, the organiser shall compensate the customers materially.

If either of the parties fails to comply with the fixed terms of their financial obligations under this contract, the party in delay shall pay the other party late payment interest in the amount of 0.5% of the past-due amount per day.

If the client receiving the passenger transport service fails to comply with the established terms, on-board rules, authorities’ precepts and instructions, or legislation, or if the client or their luggage are not ready for carriage at the agreed location for any reason, the organiser shall have the right to refuse to continue the performance of the passenger transport contract, cancel the passenger transport contract, start the journey, and/or claim compensation for the damage suffered from the client.

The carrier has the right to fulfil the client’s order using the appropriate services of other service providers, if the order cannot be fulfilled with the carrier’s own resources. In such a case, the carrier shall notify the client, giving the name and phone number of the carrier who will be providing the service.

The carrier undertakes to:

• provide customer service in Estonian, unless it has been agreed otherwise;
• provide the client with a coach/coaches that is/are in good technical condition and clean, together with a driver/drivers, in accordance with the terms of the passenger transport contract;
• ensure that the coach driver(s) are clothed as follows: trousers, dress shirt, dark shoes, tie;
• ensure that the coach(es) are available at the place and time specified in the confirmed order;
• in the event of a mechanical breakdown of a coach, make all reasonable efforts to eliminate the breakdown and continue the journey, and, if necessary and possible, replace the malfunctioning coach with an equivalent one;
• provide fuel for the coach(es).